Dear Sir / Madam,
I'm writing to complain a subset of the major disruptions
British Airway brought to my business trip.
1. I came back from a conference in Berlin and was about to
proceed to the connection flight from London to Los Angeles until I was informed
that the BA flight from Berlin to London was already delayed. The staff on
board said that the connecting flight which should carry 13 passengers on our
plane was tight but still doable, which turned out not to be the case. The
group of us 13 passengers individually rushed to the boarding gate, only to be
informed that our luggage was not able to be transferred onto that plane in
time, so that we were not able to board. That totally destroyed my following
flights and meetings.
2. We were also inappropriately treated after that. We were
made to wait in a long long line among other angry passengers who were also
delayed and upset. There were only four staff there handling the cases which
made our following plans further delayed. People started shouting, getting
sick, and one person even threw up due to stress.
3. I got re-accommodated to another flight to Las Vegas, the
dangerous city which had just got the biggest gun shot attack in the history of
the U.S. , two weeks ago! I don't know
what's the purpose your company had to send me to that city of curse to fill
your underbooked flight.
4. The staff who booked the Las Vegas for me also booked me
a flight from Las Vegas to Los Angeles immediately after, without realizing the
fact that one hour was not enough for me to enter the US customs based on
common sense. Therefore, my second flight was also missed because of that. And
I had to stay in Las Vegas for a horrifying night.
5. What's more disastrous was that your staff and the Las
Vegas airport told me to get baggage in Las Vegas, where I couldn't find any of
my bags. I waited and waited until the belt closed. I then talked to your staff
and asked for tracking, only to be told that the luggage had to be mailed to my
place in Los Angeles a couple days later, which made no sense to me. My
apartment keys, car keys and my presentation poster were also among the delayed
luggage which I had to immediately use. Because of that I had to spend more
money for transportation at work and that I also had to cancel my conference
today where I'm supposed to do a poster presentation while the poster is still
being held by your company.
6. The luggage delivery company that British Airways chose turned out to be a really creepy one, named Direct Courier Services LLC https://www.yelp.com/biz/direct-courier-services-llc-los-angeles
It's got only 1 star on yelp. They not further delayed my luggage arrival time, but also split two of my luggages into two deliveries. They asked me to wait for them at my apartment but were never on time to show up as they proposed. They delivered my second piece of items at 2:30am when I was about to go to a conference with that poster just 6 hours later!
7. In addition to that, your staff also lost my I20 travel
document which was required by the U.S customs. I had to go through the security
check twice in order to look for that document. Later on I was told that when
the counter lady was checking my passport to get the boarding pass, she dropped
that document which was delivered to the boarding gate. She almost made me miss
my flight to Europe!
8. Your entertainment system on the flight BA268 from Los
Angeles to London was also broken. I was sitting at 36G. That screen couldn't
play any videos after clicking on them. I talked to the staff on board but they
ignored me.
Due to the limited space here I can only state the tip of
fact iceberg here to let you know what's going on. I do hope your airline
company meet international standards as a matter of service quality and
altitude. Business is built on mutual respect but not ignorance and
carelessness. I look forward your response and compensation.
Sincerely,