[Solved]Cambridge water account cannot log on/cannot be registered for new property

First you need to call to start your account, which may take up to 10 weeks.
Then call again to check whether it's ready, until you receive a bill with your customer reference number on the paper

Then it's time to register online https://www.cambridge-water.co.uk/my-account/

If you received your customer reference number but couldn't register online, they may say your reference number and other information do not match their records. Please check this:

1. Whether they swapped your first and last names when you called them (They did that to me)
2. Whether they typed the wrong postcode (Their system couldn't recognize my postcode. So they told me what they system thinks my postcode should be)

You can call them to make them create an account for you. The system would send you an email notification.

However it didn't send me an email.


So for that case you should go to the website and click forgot password

And then type your information to retrieve the password to reset password

Done!