1. Delay. Most of the flights stop at Shanghai, and thus get delayed. Experienced passengers usually try to avoid stopping in Mainland China because it's very easy to get delayed due to the need of the army
2. Bad customer service. If you dial the US customer service number, there usually won't be any reply.
3. Potential luggage delay. It happens occasionally that you get on board the airplane while your checked-in luggage hasn't. Although China Eastern will probably mail it to you, it may have a one to two day lag.
4. Bad website. Their website is very slow and usually the points/miles you're eligible to earn are missed by their algorithm. So you have to call the customer service, which leads you to Reason 2.
5. Hard-to-use points/miles. In order to purchase items using your points, you have to first set up a profile by taking a photo of yourself holding your ID card and then send it to the China Eastern in order to get approved. It's not known how they are going to use your information with your photo and ID number.
6. Not necessarily cheap. China Eastern usually has a low face value on its ticket, but considering how many bonus points you earn and how you can use it, overall it may not be a good deal.
7. Food not impressive. The food they provide can barely beat Panda Express, a famous chain restaurant featuring fake Chinese food.
However, if you love the cute Asian girls in their uniform and the chaos of this young country, i.e. PR China and you are always eager to embrace the new experience, you should choose it.
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