go to system preference -> language and region -> remove Chinese language
Restart word.
This is a partial solution. Reference is here:
https://answers.microsoft.com/en-us/office/forum/office_2010-word/fonts-in-word-2010-default-to-asian-typography/b31bb4ac-cd7c-e011-9b4b-68b599b31bf5?db=5
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